How can I troubleshoot off campus access to resources?
I'm having trouble getting access to article databases, electronic journals, or ebooks from home, what can I do?
Answer
To access SDSU library databases, e-journals, and ebooks from off campus, you must log in with your SDSUid (your @sdsu.edu email and password). This login connects you to our proxy server so that resource providers recognize your access as valid.
For access issues with DVDs or movies, see this Library FAQ.
New students will not have access to library services remotely until they are fully matriculated and registered for classes.
Troubleshooting tips:
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Start from the library website. Use OneSearch (Sign In at top right) or the A-Z Database List to ensure your session routes through the proxy server. Look for
.libproxy.sdsu.eduin the URL. -
Check your SDSUid. Try logging into Canvas or another campus system. If that doesn’t work, reset your password.
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Try the Proxy Bookmarklet. This will reload a proxied version of any website.
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Try Incognito or Private Mode. This disables browser extensions and avoids saved login errors.
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Clear your browser cache if you see a “Too Many Redirects” error, or switch browsers.
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Enable cookies. The proxy requires cookies to function properly.
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Avoid restricted networks. Military bases or some corporate networks may block proxy traffic. Try a different internet connection.
Still having trouble? Ask a Librarian.