Q. How can I troubleshoot off campus access to resources?

I'm having trouble getting access to article databases, electronic journals, or ebooks from home, what can I do?


Answer

The library mediates access to electronic resources, like databases, electronic journals, and ebooks, using a proxy server. After you log in, this proxy places your browser session within the campus IP range so that the database vendor (i.e. EBSCO & Proquest) recognizes you as being affiliated with SDSU (the paying subscriber). Access to the proxy requires a sign-in process that authenticates you with the campus to make sure you are a currently enrolled student or current employee. 

Where can this go wrong?

  • You are a freshman who hasn't yet registered for classes. You will not be able to access the library until you have paid tuition and registered for classes.
  • You might not be on the proxy. If you didn't start at OneSearch or the Database A-Z list you might not have been put through the proxy server. You can tell if your session is being proxied by looking for .libproxy.sdsu.edu in the database URL.
  • Your SDSUid password might be incorrect. You can verify this by logging into Blackboard or another campus website. You can reset your password at https://sdsuid.sdsu.edu/
  • The password that's saved in your browser might be incorrect, or you have a plugin or add-on that is preventing the proxy from working. You can test this by trying to login using Incognito Mode (Chrome), a Private Window (Firefox), or an InPrivate Window (Edge), which will remove saved passwords and extensions.
  • You're getting a "Too Many Redirects"  error message. Try clearing your cache or trying a different browser. 
  • You don't have cookies enabled. You need cookies enabled.
  • You're on a military base or at a company with a secure network. Some networks might actively prevent proxied traffic, so you'll need to try from another location.

Still can't get access? Report your problem and we'll look into it further.

  • Last Updated Jul 13, 2020
  • Views 51
  • Answered By Keven Jeffery

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