Zoom for Students
Answer
Basic Zoom Support
How do I get a Zoom Pro account?
You have a Zoom Pro account through your SDSUid. Do not create or use a free Zoom account as it will not have the same functions as the Pro account. You can claim your Zoom Pro account by logging in with your SDSUid and password at sdsu.zoom.us
How do I log in to my SDSU Zoom Pro account?
You can access your SDSU Zoom account by going to the SDSU Zoom site at sdsu.zoom.us and logging in with your SDSUid and password. There is also a Zoom tile in the All Apps area within portal.office.com. Clicking on the application tile will launch your SDSU Zoom Pro account. Here is a helpful video that walks you through the process of how to log in to Zoom.
Please be aware that some instructors require authenticated users for their meetings, which means you would have to be signed into your Zoom account first before joining the class meeting.
What if I’m having trouble logging in?
If you are having issues logging in, please try clearing your browser's cache, switch browsers, and/or use private browsing mode. We have found that Mozilla Firefox in private browsing mode or Google Chrome in incognito mode work best when accessing services using your SDSUid.
You may also want to make sure your SDSUid password is correct. Log in with your SDSUid and password at portal.office.com. If you are not able to log in, use the password reset feature to reset your SDSUid password. If you are able to log in, go to All Apps and scroll down to the Zoom link.
How do I host a meeting in Zoom?
You can host a meeting through Zoom as long as you are logged in to your SDSU Zoom Pro account. Go to the SDSU Zoom site at sdsu.zoom.us, choose Host, and log in with your SDSUid and password.
How do I fix camera issues in Zoom?
Try rebooting your device first and see if that fixes the problem. If not below are some support resources from Zoom.
- My Video/Camera Isn't Working provides an overview of how to troubleshoot camera issues
- Try the Zoom Help Center for overall self help including video tutorials
- Zoom Video Communications Technical Support provides information on how to chat with Zoom support, call, or submit a ticket.
How do I update to the latest version?
As of November 5, 2022 Zoom versions less than 5.8.6 will NOT be able to connect to Zoom. Please see the following Zoom article for more information: https://support.zoom.us/hc/en-us/articles/360059429231-Zoom-Software-Quarterly-Lifecycle-Policy
Zoom has provided a support article that explains how to upgrade / update to the latest version of the Zoom desktop client and mobile app.
How do I access Zoom support?
Zoom support is available at https://support.zoom.us.
How do I find out about Zoom security?
Go to the SDSU Zoom Protection page for more information on how to protect yourself while using Zoom.
Webcam Etiquette
While attending Zoom courses at SDSU please follow the 5 Do’s and Don’ts of Webcam Etiquette.