Google Workspace for Students

FAQ and support for Google Worskpace (formerly Google G Suite) and Gmail at SDSU.


Answer

General

Use Multi-Factor Authentication (MFA)

The CSU Chancellor's office has mandated that faculty, staff, and students are required to use Duo Multi-Factor Authentication (MFA) to access Google Workspace in order to protect personal identity, intellectual property, and to enhance security.  Learn more by visiting the Getting Started with Duo webpage

What is the SDSU policy for student email use?

In accordance with recently passed SDSU senate policy students shall be responsible for checking their official email address in order to stay current with university communications. Students shall be expected to check their official email at least once per day during the academic term, as well as once per week during the three-week periods preceding and following the academic term. Learn more Student Official Email Address Use Policy

What is Google Workspace?

Google Workspace is a suite of web applications, created by Google that includes Gmail, Google Calendar, as well as collaboration tools such as Google Docs, Google Chat, and Groups. Learn more SDSU Google Workspace for Students

What is my SDSU email address?

You should have received an activation email from donotreplysdsuid@sdsu.edu with your SDSUid.  The SDSUid matches your SDSU Gmail address e.g. jtest1234@sdsu.edu.

How do I check my SDSU Gmail account?

Sign in to Gmail directly by going to http://gmail.sdsu.edu.  Alternatively, a Google Workspace tile has been added to the All Apps area within portal.office.com.  Clicking on the application tile will launch Google Workspace

Can I choose to use an email client like Outlook or Thunderbird?

SDSU recommends that you use the Gmail web interface and does not support email clients. Students that choose to configured an email client to check email will need to configure those settings to use Google Gmail settings. For instructions on how to do that please visit: https://support.google.com/mail/answer/7126229?hl=en

Why did we move from the Exchange/Outlook web access email system to Google Workspace?

The primary drive in moving to Google Workspace was to improve collaboration between faculty and students by sharing Google Workspace; a common set of applications and services. The move also simplifies the support and maintenance by standardizing on a single collaboration platform.

For more information about why schools choose GoogleApps, please read Google Workspace for Education

Will SDSU stop using Microsoft 365 including Office software (Word, Excel, and PowerPoint)?

No. SDSU will continue to use portal.office.com to integrate with SDSU applications and to provide office software for download/installation at no charge to the student.

What if I already have a Gmail account?

It’s okay if you already have a personal Gmail account. Any of your personal Google accounts will not, in any way, be affiliated with your new SDSU Google Workspace account.

What if I want to forward my email?

This isn't recommended. Students are held responsible for the receipt of email sent from the college. We can't guarantee the delivery of forwarded email and this could have a negative impact on your academic pursuits at SDSU. To forward email from Gmail: https://support.google.com/mail/answer/10957?hl=en

What happens to my Google Workspace account and email once I graduate or stop attending classes?

Students who are graduating, your SDSUid, Microsoft 365 account, SDSU Google Workspace, and all associated data will be deleted one year from graduation.  For all others (including credential/certificate programs) 90 days after the final day of the last enrolled semester. 

Support links for students wishing to transfer their data:

Microsoft 365: https://support.office.com/en-us/article/Migrate-from-Office-365-ProPlus-to-Office-365-Personal-for-Windows-10-692597ab-711e-459d-a916-663f5b8bdc30?ui=en-US&rs=en-US&ad=US

Google Workspace: https://support.google.com/accounts/answer/6386856?visit_id=637244928441420490-3200724744&p=transfer_content_emailstep&hl=en&rd=1

About Google Workspace for SDSU

Can students create Google Shared Drives?

No. Only faculty and staff have the ability to create Google Shared Drives.  Shared Drives are intended for faculty and staff use, for purposes that serve an academic or business-related need. SDSU is following Google and higher education’s best practices for increasing security and improving the management of data. 

Students are encouraged to use Google My Drive which allows all users (e.g. students, faculty, and staff) to create and share folders and files with anyone.

How do I get to Google Workspace for SDSU?

Students log into gmail.sdsu.edu and sign in with their SDSUid account information. Alternatively, a Google Workspace tile has been added to the All Apps area within portal.office.com.  Clicking on the application tile will launch Google Workspace. 

Will Google read my email?

No, Google will not read your email.

Will I see ads in my email?

SDSU Google Workspace will be free of advertisements.

Why doesn’t Google Workspace for SDSU have the same applications as my personal Gmail account?

SDSU Google Workspace is part of a suite of applications, which is available to colleges and universities. Google and SDSU governance groups decide which services are included in this suite.

What policies apply to my SDSU Google Workspace account?

In accordance with recently passed SDSU senate policy students shall be responsible for checking their official email address in order to stay current with university communications. Students shall be expected to check their official email at least once per day during the academic term, as well as once per week during the three-week periods preceding and following the academic term. Learn more Student Official Email Address Use Policy

The California State University (CSU) provides access to information assets for purposes related to its mission and to the responsibilities and necessary activities of its faculty, students, and staff.  The policy defines users (e.g., faculty, staff, students, third parties, etc.) and CSU responsibilities with respect to the use of CSU information assets in conjunction with the CSU Information Security Policy. 

For more information please visit: https://it.sdsu.edu/security/policies

Google Workspace users are also subject to Google’s terms of service and privacy policies.

Getting Help

Will IT provide support for all Google Workspace applications?

No, not all applications are supported. The Computing Hub will support SDSU student Gmail but does not officially support all Google Workspace Apps. Google has a wealth of information and helpful resources available online.

  • Last Updated Sep 01, 2023
  • Views 7073
  • Answered By Josie Acevedo

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