Q. Google G Suite for Students

FAQs About the Student Move to Google G Suite


Answer

General

What is the SDSU policy for student email use?

In accordance with recently passed SDSU senate policy students shall be responsible for checking their official email address in order to stay current with university communications. Students shall be expected to check their official email at least once per day during the academic term, as well as once per week during the three-week periods preceding and following the academic term. Learn more Student Official Email Address Use Policy

What is the SDSU transformative Googe G Suite for Students project?

More information about the project can be found here: Google G Suite for Students

What is Google G Suite?

G Suite is a suite of web applications, created by Google that includes Gmail, Google Calendar, as well as collaboration tools such as Google Docs, Google Chat, and Groups. Learn more SDSU Google G Suite for Students

Why are we moving from the Exchange/Outlook web access email system to Google G Suite?

The primary drive in moving to Google G Suite is to improve collaboration between faculty and students by sharing Google G Suite; a common set of applications and services. The move will also simplify the support and maintenance by standardizing on a single collaboration platform.

For more information about why schools choose GoogleApps, please read Google G Suite for Education

What is my SDSU email address?

You should have received an activation email from donotreplyidm@sdsu.edu with your SDSUid.  The SDSUid matches your SDSU Gmail address e.g. jtest1234@sdsu.edu.

How do I check my SDSU Gmail?

After July 3, 2020, you can sign in to Gmail directly by going to http://gmail.sdsu.edu.  Alternatively, a G Suite tile has been added to the All Apps area within portal.office.com.  Clicking on the application tile will launch G Suite. 

Why is there a notification in the legacy Exchange/Outlook environment that says I am forwarding to @g.sdsu.edu?

The forwarding was communicated in emails to all students and is part of the Google G Suite for Students project.  This forwarding to (sdsuid account prefix)@g.sdsu.edu e.g. jtest1234@g.sdsu.edu is there to make sure internal emails from the  legacy mail system continue to deliver to you in G Suite.  This should be left in place until the legacy system is deactivated in July 2021.

If you accidentally stopped the forwarding, please launch Outlook. Click on the gear icon in the upper right corner of the screen click View all Outlook settings.  Select Forwarding.  Check the box Enable forwarding and in the box Forward my mail to: enter your sdsuid prefix with @g.sdsu.edu as the domain suffix e.g. jtest1234@g.sdsu.edu.  We recommend that you leave the Keep a copy of forwarded messages unchecked.  Then click Save.

Will my email address change?

No, all email addresses will remain the same (username@sdsu.edu). Students admitted for Fall 2021 will be issued an email with a new student only domain of @my.sdsu.edu. The SDSU email account is the official means of communication between SDSU and Students.

Can I choose to keep using the old email access method?

No, after the migration new email will deliver only to SDSU Gmail.  After July 6, 2020, you shouldn’t use O365 Outlook Web Access including contacts, calendaring, and tasks.  Users attempting to access Outlook on the web will be shown an informational message that communication/collaboration services have moved to Google G Suite.

Can I choose to use an email client like Outlook or Thunderbird?

SDSU recommends that you use the Gmail web interface. Students who have configured email clients to check email will need to update those settings to use Google Gmail settings. For instructions on how to do that please visit: https://support.google.com/mail/answer/7126229?hl=en

How much is Google charging SDSU for Google G Suite?

$0 - Google G Suite is free for colleges and universities.

Will SDSU stop using Microsoft O365 including Office software (Word, Excel, and PowerPoint)?

No. SDSU will continue to use portal.office.com to integrate with SDSU applications and to provide office software for download/installation at no charge.

What if I already have a Gmail account?

It’s okay if you already have a personal Gmail account. Any of your personal Google accounts will not, in any way, be affiliated with your new SDSU Google G Suite account.

Old Email System Info to Google

What happens to my old email?

On July 6, 2020, students who currently use their SDSU accounts will begin receiving new email messages in their SDSU Gmail account (new email will no longer be sent to the old email system). At the same time, SDSU Information Technology will place the old email system into archive mode until 07/03/2021. Since archived email/data will not be transferred/migrated to G Suite, students will be able to access the archived data for 1 year.

What if I was forwarding my email?

This isn't recommended. Students are held responsible for the receipt of email sent from the college. We can't guarantee the delivery of forwarded email and this could have a negative impact on your academic pursuits at SDSU. If you were forwarding from the old mail system, you will need to establish forwarding in Gmail.  To forward email from Gmail https://support.google.com/mail/answer/10957?hl=en

What happens to my SDSUid once I graduate or stop attending classes?

Students who are graduating, your SDSUid, O365 account, SDSU G Suite, and all associated data will be deleted one year from graduation.  For all others (including credential/certificate programs) 90 days after the final day of the last enrolled semester. 

Support links for students wishing to transfer their data:

O365: https://support.office.com/en-us/article/Migrate-from-Office-365-ProPlus-to-Office-365-Personal-for-Windows-10-692597ab-711e-459d-a916-663f5b8bdc30?ui=en-US&rs=en-US&ad=US

Google G Suite: https://support.google.com/accounts/answer/6386856?visit_id=637244928441420490-3200724744&p=transfer_content_emailstep&hl=en&rd=1

Preparing for the Switch

What do I need to do to prepare for the switch to Google Email?

The key is to be aware of the impact on you.  If you forward your email, you'll need to set that up again in Gmail (If you don't know what forward means, then you don't need to worry about it).

If you're currently using your Outlook/Exchange @sdsu.edu account, be ready to switch to Google G Suite on July 6, 2020. 

About Google G Suite for SDSU

How do I get to Google G Suite for SDSU?

Students log into gmail.sdsu.edu and sign in with their SDSUid account information. Alternatively, a G Suite tile has been added to the All Apps area within portal.office.com.  Clicking on the application tile will launch G Suite. 

How much storage space do I have in my new SDSU Google G Suite account?

All students have unlimited storage.

Will Google read my email?

No, Google will not read your email.

Will I see ads in my email?

SDSU G Suite will be free of advertisements.

Why doesn’t Google G Suite for SDSU have the same applications as my personal Gmail account?

SDSU Google G Suite is part of a suite of applications, which is available for free to colleges and universities. Google and SDSU governance groups decide which services are included in this suite.

What policies apply to my SDSU G Suite account?

In accordance with recently passed SDSU senate policy students shall be responsible for checking their official email address in order to stay current with university communications. Students shall be expected to check their official email at least once per day during the academic term, as well as once per week during the three-week periods preceding and following the academic term. Learn more Student Official Email Address Use Policy

The California State University (CSU) provides access to information assets for purposes related to its mission and to the responsibilities and necessary activities of its faculty, students, and staff.  The policy defines users (e.g., faculty, staff, students, third parties, etc) and CSU responsibilities with respect to the use of CSU information assets in conjunction with the CSU Information Security Policy. 

For more information please visit: https://it.sdsu.edu/security/policies

Google G Suite users are also subject to Google’s terms of service and privacy policies.

Getting Help

What kind of help is available during this change?

The SDSU Google G Suite website and Google’s Online Help should be your go-to help resources. The Library Computing Hub is available to take your technical questions. Get help here: https://it.sdsu.edu/sdsuid/get-help.aspx

Will IT provide support for all Google G Suite applications?

No, not all applications are supported. The Hub will support SDSU student Gmail but does not officially support all Google G Suite Apps. Google has a wealth of information and helpful resources available online.

  • Last Updated Jul 06, 2020
  • Views 3447
  • Answered By Josie Acevedo

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